Question 1

Are you familiar with my insurance company?

Accepted Answer

We are approved contractors with several major insurance companies’ Preferred Vendor Programs and have worked with many other insurance companies on a regular basis. We can assist you in navigating the claims process in all cases.

Question 2

Does my insurance pay for the plumber’s cost to repair the leak?

Accepted Answer

In most cases no – it is the homeowner’s responsibility to schedule a plumber, pay the cost out-of-pocket and then your insurance will cover the costs to repair the resulting damages to your home. If you have coverage questions, we highly recommend you contact your insurance carrier to seek clarification.

Question 3

Does my insurance company pay my deductible?

Accepted Answer

No, payment of the deductible is the responsibility of the insured. If you have questions, you may contact your insurance company. 
Note – if there are multiple contractor’s providing services under the same claim (for example: tree removal, water mitigation and rebuild) your deductible is only owed once. You may direct any questions to your insurance company as to which service provider your deductible should be paid to.

Question 4

How long after the estimator’s inspection before the repairs can be scheduled at my home?

Accepted Answer

Preparation of your estimate takes approximately 48 hours. If the damage to your home is more complex the estimate will take longer to prepare.  
Once the estimate is prepared it must be reviewed by your insurance company. The review process can take up to 5-7 business days pending on the insurance company. If the estimate is complex, it can take longer to review.   
Other factors to take into consideration for scheduling your repairs include timely decisions on your material selections and material availability.
We treat each restoration project as a priority and attempt to move all projects forward as quickly as possible. Our goal is to schedule the restoration of your home to start 7-10 days after the following:
 • The final scope of work is decided on, and approved by yourself and/or your insurance company
 • We have a signed contract 
 • All selections that are needed for the project have been made

Question 5

Can I make my own material selections?

Accepted Answer

Yes, you can. We will provide assistance, along with material suppliers, and specialists throughout the selections process. On insurance related projects a budget, which the insurance company dictates, will be provided. The budget is based on the value of the materials currently in the home (carpet, wood flooring, cabinets, countertops, vanities, etc.) and the materials are to be replaced with like/kind material quality.

Should you choose to upgrade, say from carpet to a hardwood, we can provide a cost for “out-of-pocket” expenses that would be incurred by you.

Question 6

Can I stay in my home during repairs?

Accepted Answer

In most cases, yes. While it may present some inconvenience and disruption, there are factors that dictate whether the repairs needed, or functionality of the home make it necessary for the property to be vacated.

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